Customer Service Administrator

18 January 20222022-01-18
Sheffield, South Yorkshire

A manufacturing business in Sheffield is looking for an experienced Customer Service Administrator to join their existing Customer Service team. Reporting into the team leader the duties will include:


  • Being the first point of contact for all clients. 

  • Taking ownership of customer orders and enquiries from receipt through to completion via phone or email.  

  • To support the external sales teams for both Distribution and OE side of the business.  

  • To work on own initiative; to use sound judgement in dealing with customer enquiries, knowing when to seek advice and guidance and when to make own decisions. 

  • To ensure that customer requirements are satisfied to the best possible conclusion and that the line manager is kept fully informed of departmental issues. 

  • Promoting the business in a positive manner while dealing with customers.  

  • To adopt a sales focused approach to customer interactions, identifying buying signals, carrying out needs analysis with the ability to think commercially.  

Candidates must have have a strong customer service background and a genuine desire to go above and beyond for their customers. 


My client is offering an excellent salary, desirable working hours, 27 days holiday plus stats, Westfield Health Scheme, bonus scheme, generous pension (5+6%) and free parking.